FAQ

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the courier's website.

What is the replacement and exchange policy?

We offer a 48-hours replacement and exchange policy for most items. Products must be unused and in original packaging to qualify for a return or replacement.

How long does delivery take?

Standard delivery typically takes 5-7 business days. Express delivery options are available at checkout for prepaid orders for faster shipping.

Can I cancel my order?

You can cancel your order within 1 hour of placing it. After that, please contact our customer support team for assistance.

What payment methods are accepted?

We accept all major credit/debit cards, PayPal, and select digital wallets. All transactions are secure and encrypted.

Is cash on delivery available?

Yes, we offer cash on delivery for most locations. This option will be shown during checkout if available for your address.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I apply a discount coupon?

Enter your coupon code in the 'Promo Code' field during checkout and click 'Apply'. The discount will be automatically calculated.

Why is my order delayed?

Delays can occur due to high order volume, weather conditions, or carrier delays. You'll receive updates via email if there are any delays with your order.

Can I change my delivery address after placing an order?

Address changes can only be made if the order hasn't been shipped. Please contact our customer support immediately for assistance.